RCSA Membership Full Access Course List

Handling Angry and Upset Customers

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As someone who serves our customers, you will probably encounter angry and upset individuals at some point in time. How you respond can make the difference between a customer who feels satisfied and one who will never want to do business with us again.

We have therefore designed this module to develop your understanding of how to respond to angry and upset customers. It will also look at how to manage stress after dealing with these types of customers.