RCSA Membership Full Access Course List

Managing Complaints

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Member Price: $44.00 (Incl. GST)
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Customers may make complaints to our organisation for a variety of reasons. Upon receiving any such complaint, we expect you to address it in a manner which leaves the customer with a good impression of our organisation.

This module has therefore been developed to help you understand our organisation’s internal process for receiving, investigating and resolving complaints.